Terms and Conditions

Welcome to Emilia & Grace. By using our website, purchasing our products, or interacting with our services, you agree to the following terms and conditions. Please read them carefully.

1. Orders

  • All orders are subject to product availability.
  • We reserve the right to refuse or cancel any order if there are issues with stock, pricing, or suspicious activity.
  • Product images are for illustrative purposes only; actual items may vary slightly in colour, texture, or size.
  • Custom or personalized orders may require additional processing time and are non-refundable unless defective.

2. Payment

  • Payments must be made at the time of order through secure payment gateways.
  • We accept major credit/debit cards, PayPal, and other payment methods as indicated on our website.
  • Orders will not be shipped until payment is successfully processed.
  • You confirm that all payment details provided are correct and that you are authorized to use the payment method.

3. Shipping & Delivery

  • Shipping times vary depending on location, product availability, and selected shipping method.
  • While we strive for prompt delivery, delays caused by carriers, customs, or unforeseen circumstances are not our responsibility.
  • Customers must ensure shipping addresses are accurate; additional charges may apply for returned shipments due to incorrect addresses.
  • International orders may be subject to customs duties or taxes, which are the responsibility of the customer.

4. Returns, Exchanges & Refunds

  • Returns and exchanges are accepted within 14 days of delivery for unused, unopened, and original packaging items.
  • For hygiene and safety reasons, used candles, reed diffusers, wax melts, or room sprays cannot be returned.
  • Damaged, defective, or incorrect items must be reported within 48 hours of delivery. We may request a photo for verification.
  • Refunds will be issued to the original payment method once the returned item is received and inspected.
  • Shipping fees are non-refundable, except in cases of defective or incorrect items.

5. Product Use & Safety

  • Our products are for personal use and are not intended for commercial resale.
  • Always follow safety instructions on product labels, including burning candles away from flammable materials and keeping out of reach of children and pets.
  • Emilia & Grace is not liable for injury, damage, or loss resulting from improper or unsafe use of products.

6. Promotions & Discount Codes

  • Promotions and discount codes are offered subject to the details and validity periods stated in the individual offer.
  • Discount codes are for single-use only, limited to one per customer/email address, and cannot be combined with other promotional codes.
  • Additional discounts such as free shipping remain valid if the defined order value conditions are met.
  • If you experience any issues applying a discount code, please contact us at emiliandgracemarlow@gmail.com or 01628306585.

7. Discount Terms & Conditions

  • 1. Eligibility
  • Discounts, promo codes, and special offers are available to all customers unless otherwise stated.
  • Only one discount code may be applied per order.
  • Discounts cannot be combined with other promotions, gift cards, or loyalty rewards unless explicitly stated.
  • Discounts cannot be combined with other promotions, gift cards, or loyalty rewards unless explicitly stated.
  • 2. Usage & Redemption
  • Discount codes must be entered at checkout.
  • Codes are case-sensitive and must be used before the expiration date.
  • Discounts are valid only on eligible products as specified in the promotion.
  • Discounts are valid only on eligible products as specified in the promotion.
  • 3. Limitations
  • Discounts apply only to products purchased online at www.emiliaandgrace.co.uk
  • Some items, such as customized or limited-edition products, may be excluded from promotions.
  • Discounts cannot be applied retroactively to previous purchases.
  • 4. Returns & Refunds
  • If a discounted product is returned, the refund will be issued based on the discounted price paid.
  • Free shipping promotions or gift-with-purchase offers associated with the discount are void if the order is returned.
  • 5. Expiration & Modifications
  • All discount codes have a specified expiration date. Expired codes cannot be redeemed.
  • Emilia & Grace reserves the right to modify, suspend, or cancel any discount or promotion at any time without prior notice.
  • 6. Abuse of Discounts
  •  Any fraudulent or unauthorized use of discount codes may result in cancellation of the order and restriction from future promotions.
  • For our full list of discount code terms and conditions, click here ( Discount Terms & Conditions link).

8. Intellectual Property

  • All content on this website, including images, text, graphics, and product designs, is the property of Emilia & Grace.
  • Reproduction, redistribution, or commercial use without written permission is prohibited.

9. Limitation of Liability

  • To the maximum extent permitted by law, Emilia & Grace is not responsible for any indirect, incidental, or consequential losses arising from the purchase or use of products.
  • Our liability for any product-related claim is limited to the purchase price of the item.
  • We make every effort to ensure product quality but cannot guarantee that our products meet every personal preference.

10. Privacy & Data Protection

  • By purchasing or using our services, you consent to our Privacy Policy, which governs how we collect, use, and store personal information.
  • We do not sell personal information and take industry-standard measures to protect your data.

11. Governing Law & Jurisdiction

  • These Terms and Conditions are governed by the laws of England.
  • Any disputes arising from these terms or purchases will be resolved in the courts of England.

12. Modifications to Terms

  • We reserve the right to modify these Terms and Conditions at any time.
  • The latest version will always be posted on our website, and continued use of the website or purchase of products constitutes acceptance of the updated terms.

13. Contact Information

For questions regarding orders, returns, or these Terms and Conditions:

Email: emiliaandgracemarlow@gmail.com

Phone: 01628306585

Address: Stapleton Close Marlow SL7 1TZ UK